Plastic Omnium - 2020 Universal Registration Document

STATEMENT OF NON-FINANCIAL PERFORMANCE Operational excellence www.plasticomnium.com PLASTIC OMNIUM UNIVERSAL REGISTRATION DOCUMENT 2020 144 ! " $ ( 4.4 Operational excellence is one of the fundamentals of the Group’s success. It is carried out on a daily basis by all employees. Plastic Omnium’s strategy is based on creating customized solutions to meet its customers’ current needs while investing in the optimization of its industrial fabric: the transition to Industry 4.0, which optimizes its industrial processes and a high level of demand for the quality of its products and customer satisfaction. INDUSTRY 4.0 4.4.1 Plastic Omnium uses technology to optimize its manufacturing processes and increase the industrial efficiency of its equipment. Industry 4.0 combines the latest available technologies – data, advanced robotics, augmented reality, the Internet of industrial things – and is bringing along all players in the value chain in a virtuous industrial revolution. Predictive maintenance reduces downtime, breaks in production rates and bursts of energy consumption. Data enables production to be optimized, to get close to zero faults and reduces discards and waste. In a highly competitive automotive sector, industry 4.0 improves competitiveness: improvements to costs, deadlines and quality while ensuring sustainability of the Company that generates a general increase in skills, a guarantee of staff employability. The plant 4.0, whose industrial performance will be increased, will have less impact on the environment: predictive maintenance, automation and optimized quality will reduce consumption of energy as well as waste. PRODUCT SAFETY AND QUALITY 4.4.2 AND CUSTOMER SATISFACTION Plastic Omnium products (fuel tanks, bumpers, etc.) are safety components subject to many standards and strict requirements to deliver complete satisfaction to direct customers and end-users. A quality or safety problem could have serious human consequences and would permanently damage the Group’s reputation. the product life cycle: design, manufacturing, use and end-of-life. Quality is assured with a high requirement level: “It’s quality, or it’s not.” Guaranteeing customers and end-users a quality product is a key issue for Plastic Omnium, reflected in the particular attention paid to all stages of The quality approach is reflected in the certification of all sites according to the IATF 16949 standard (Quality Management System), in the performance of internal product/process audits and in the follow-up of remarks made by teams dedicated to compliance with quality protocols. Six quality basics are also used within the production units. Internal audits are mandatory and performed within a defined scope and timetable. Non-compliance and recommendations systematically trigger an action plan submitted for validation by the auditors. Executive Committees in the plants also steer an audit approach to verify standards, carried out at the managerial level and commonly known as LPAs (Layered Process Audits). Product safety and quality are included in Plastic Omnium’s Code of Conduct and stated as a priority for all employees. The rules of conduct provide for ensuring both product and health, safety and quality standard compliance at every stage of manufacturing, from design to distribution. No production is authorized without the validation of the control systems by the quality teams. These are incorporated in all Group projects. Strict rules are established and presented during quality training on the management of defective or suspicious parts, inspections, measurements, error detection or process control. Quality, supported by the Quality Department of each Business Line with its own policies and resources, is established in several areas to ensure compliance throughout the product life cycle: operational quality, project quality, system quality and supplier quality. Quality covers all business lines across all five business units in Asia, Western Europe, Central Europe and the Americas. All products are assessed from an end-user security risk point of view from the design phase. Projects are tested with a mechanical risk method. Customer Specific Requirements (sustainabilitys) are incorporated into the quality processes. Within the Intelligent Exterior Systems laboratories, two of which are ISO 17025 certified (the certification for testing and calibration laboratories), the teams carry out digital and physical tests using climatic chambers and vibrating bridges or by performing pedestrian crash tests. Within Clean Energy Systems, quality tests are organized at -Alphatech, the Research & Development center opened in 2014 in Compiègne, France, or -Omegatech, a clean energy system testing and development center commissioned in 2019 in Wuhan, China.