Plastic Omnium - 2020 Universal Registration Document

STATEMENT OF NON-FINANCIAL PERFORMANCE Operational excellence PLASTIC OMNIUM UNIVERSAL REGISTRATION DOCUMENT 2020 145 In 2020, Clean Energy Systems integrated the quality systems (IMS – Integrated Management System) covering the requirements of ISO 14001 (Environmental Management System), ISO 45001 and OHSAS 18001 (Occupational Health and Safety Management System), ISO 50001 (Energy Management System) and IATF 16949 (Quality Management System). This IMS aims to reach global operational excellence by covering all processes. It enables a strong quality culture to be developed throughout the organization and promoted to suppliers, customers and partners. It also strengthens the quality spirit within the Group with its six quality principles based on non-compliance management, work quality standards, customer requirements, work environment, problem solving and continuous improvement. In 2020 and despite the operational impact from the pandemic, the quality teams met the standards’ requirements to renew the sites’ certifications. The audits were postponed or carried out in strict compliance with health regulations. To deploy the quality approach with suppliers, the teams have a mirror organization of the Purchasing Department. Each business unit has an activity dedicated to the choice of supplier and its management and an activity dedicated to development. The relationship with suppliers revolves around the qualification of the components and parts assembled into the finished products. Benchmarking of internal suppliers includes the robustness of the quality management system: ISO 9001 or IATF 16949 certification is required, followed by an on-site audit. Lastly, throughout the partnership, materials and components are regularly inspected. In each country and at the Engineering Center level, a team of experts monitors quality with the suppliers of more common products such as resins, paint, glue, chrome, tools, etc. Covid-19 led the teams to change how supplier visits were organized by using digital tools, by soliciting teams on the spot or by using specialist service providers to perform audits. The quality teams helped develop the Covid-19 protocol to ensure a clean closure and safe start-up of the sites. They were also involved with suppliers when production activities restarted. Quality also speaks for the needs and specifications of the customers. A reaction plan is set up in the event of customer complaints: transmission of information within the plant, processing, immediate disposal of parts, analysis of inventories and parts in transit. The quality teams monitor incidents in the field in the customer portals on a monthly basis. Complete product traceability (traceability of the components, identification of the delivery) is systematically recorded and the traceability data is saved. The proportion of IATF 16949-certified sites in 2020: 94% (100 out of 106 sites). This result is due to the opening of new sites that have not yet been certified. For Intelligent Exterior Systems, 38 out of 42 sites are certified, 39 out of 40 for Clean Energy Systems and 23 out of 24 for HBPO. Results and KPIs: Number of R&D centers: 25; Number of employees in R&D centers: 2,571; Patent families filed: 44 in 2020; Percentage of sites certified IATF 16949: 94% in 2020.